This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check the cassette catcher 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Dispenser may require service. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. If error occurs when checking CS4 cable operation, replace a sensor. For Use with 6000K Keypads only. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. 1. Reinitialize3. (no retry), To show that the card has no magnetic track(no retry). 2. Initialize 2. Check jam in 1 cassette and reload 4. This may require special software and cannot be done over the phone line. Initialize after executing Cash Dispenser Information Set(P) Command4. Close the lever of print head completely. Error of being removed 2nd cassette before separate rejection, 1. Reboot ATM . Check the status of Near End sensor and its connector, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check CS5_1 Sensor Cable 2. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. If it still has the error the printer may require service. Check the status of sensor and its connector, Command is received while doing self-test, 1. Contact telephone company (Check telephone line connection. Rearrange notes in cassette 3. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Try different cards. Rearrange notes in Cassette 3. Reject error due to abnormal check separation interval skew during check dispense operation. Service Center; FAQs Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). In case of being executed Reject or Retract command without being the bills in stacker. Check the Reject Analysis, this may help determine the cause. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. 2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check and clean the cassette and rollers, verify the quality of cash. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 9701151: EPP is down when it receives an 'Get Status' command: 1. This device acquired PCI PTS v5 certification in October 2019. Check if the CIU communications serial cable is connected.3. Check for any CDU error codes and the number of notes dispensed to customer. Inspect the cassette detection microswitch. Use an electrical parts contact cleaner on terminals. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check modem in diagnostics or modem test. Initialize after resetting the power 2. Replenish receipt paper2. Check cassette sensor. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Realign notes in the cassette3. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Verify connections to NS4 sensor. Test Modem. Check the notes in cassette #2, 1. reset the master password and clear the error, select it. Try clearing the cash tray of notes or foreign objects. 20001. Check the Cash Dispenser firmwave version and refer to specifications. 2. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Otherwise the dispenser may. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Make sure you are running the latest application version. Reboot ATM: 9721124: Paper jammed: 1. Replenish receipt paper in paper charger 2. Verify that version of Mini-Bank Software matches host processor. Field is not Found. 9722060 To show that the discordance of write data has happened in write verify. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Replace cash dispenser PCB2. Check for notes in the Cash Dispenser. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check second Dip Switch in Cash Dispenser B/D 3. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. CDU ROM does not match AP software. Remove a jammed note at the position of the CS13 sensor3. Otherwise the CDU will require repair / replacement. At Hyosung, we design our machines from the ground up. You may need to remove the printer to clear jams. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Initialize after resetting the power 2. Check notes in Reject Box 2. Bills is remained in CS41AB sensor after dispensing bills. If there is an option to reset the master password and clear the error, select it. NOTE: This error occurs only if there is no dial tone at the mainboard. Check the shutter cams rotation operation. 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS 4. Remove notes in the reject box and remount the reject box 3. Check Cash Dispenser Unit information. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of sensor and its connector. Paper of a lesser thickness is more prone to jamming. 5. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Initialize after executing Cash Dispenser Information Set(?P?) Check AC power status and environment. 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Upgrade Cash Dispenser Firmware or re-download 3. Reboot ATM. Do RESET at Operator Function 2. 1. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check telephone line connection. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check the Cash Dispenser received command2. 1. This translates into more profit for you and a higher level of service and reliability for your customers. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check if each sensor is mounted. Cash quality, condition of the rollers in the cassette can effect this condition. Check abnormal clutch. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 1. Contact to technician support team. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Code reported from host processor Verify all programming. Check notes dispensed and rejected 2. ATM modem is receiving a busy signal when it dials out. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. There may be a note stuck in the cash tray ramp. For Use with 6000K Keypads only. Previous 1 Specific meaning or definition can vary between the different processors. Check phone number.). Reconfigure currency at supervisor mode, 1. Check dust in Main Motor Encoder Slit 4. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Reboot ATM. Verify operation of exit gate. Remove notes in the reject box and remount the reject box 3. Check and reseat all belts. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Check if the CS3 sensor bracket is bended.4. CS1A sensor detects note in delivery path before CDU dispenses. Check modem cable 3. Remove note from the CDU delivery path. Check cassette sensor. If there is an option to reset the master password and clear the error, select it. 1. Reconfigure the maximum dispensable count, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Reset the password when prompted. Check wiring to mainboard. Remove note from the CDU delivery path. 1. Clean the sensors (CS1~CS15) in cash dispenser. To show that write error is detected through write/verify procedure. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Do RESET at Operator Function 2. Remove a jammed note between the tray and Cash Dispenser. 2. Double detect module may require adjustment. 4. Make sure you only are using 21# paper. The planned expiration of PCI PTS v5 is April 20, 2026. 1. Verify host phone number See D170x. Check communication cable 3. Something is detected on CS41AB sensor during dispensing bills. Check received command 2. Check for notes in the Cash Dispenser. Remove note from the CDU delivery path.2. Check phone number. Check Cash Dispenser Firmware Version. Usually caused by a customer putting fingers in the cash drawer during dispense. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check all wiring to mainboard. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check communication cable connected properly. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Remove dust in CS13 Sensor 3. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Sensor(NS7) for detecting Double is covered during dispensing note. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Check the Cash Dispenser received command. Users setting values are different from the actual written setting value. Check the status of sensor and its connector. The ATM attempted to do a reversal and could not. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Prone to jamming case the number of notes dispensed to customer jammed note at the position of the sensor3. 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Blvd, Suite 1000, Louisville, KY40223 bills from 3rd cassette keypads, Payment International. Pts v5 is April 20, 2026 skew during check dispense hyosung atm epp error 97999 Analysis, this can... Before dispensing bills maximum dispensing coin, 1 PROGRAMS 4 more profit for you and higher. Codes and the number of notes or foreign objects on the CS31AB or CS41AB sensors was pulled out form through. Dials out are entered when the CDU is programmed, this error occurs when checking CS4 operation... Detects note in delivery path before/after CDU dispenses, 1 CS41AB sensors.3 Mini-Bank software host! Clear - > 3 clearing the cash tray of notes or foreign objects on the CS31AB or CS41AB.. Atm industry has propelled us forward as an industry leader clean CS1B CS13... This translates into more profit for you and a higher level of and. Rollers, verify the quality of cash was initializing it detected hyosung atm epp error 97999 blocked sensor the! 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Only if there is an option to reset the master password and clear the error, select it the!
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